Performance ● Support ● Availability Managed SQL Server Support Plans

Increase SQL Server Uptime and Availability, Recoverability and Performance

Specialist On-Demand SQL Server Support Access specialist accredited SQL Server database administrators, for a fraction of the cost of a full time technical resource!

DBA Services offers both on-site and remote database administration services. Our remote DBA service plans are geared to cater for any size of SQL Server database infrastructure, and provide your business with experienced SQL Server database administrators at a fraction of the cost of hiring an in-house technical specialist, so you pay only for the support you actually need.

Our remote DBA services include 24*7*365 on-call DBA support, flexible remote DBA support packages and our satisfaction-guaranteed fixed price SQL Server health checks which have a proven success rate for identifying problem SQL Server mis-configurations.

All our service engagements include detailed work reports including recommendations and remediation activities performed. Managed SQL Service engagements also provide monthly reporting including environment reviews and work summaries on all activities undertaken during the past support cycle.

Let's Talk!

Why not give us a call to have an obligation free chat with one of our experienced SQL Server database administrators to find out how our support solutions can help your business to maximise the return on your investment in SQL Server.

24x7x365 Managed SQL Server Support

All Managed SQL services plans offer no lock-in contracts, flexible support hours which can easily be scaled up and down as needed, with additional hours calculated at the standard plan rates, and surplus hours carried over into the following month's support.  *Prices are listed ex-GST (AUD) for our international clients.

DBA PLATINUM+

$3,449 exGST/pm
  • 24*7*365 Monitoring and Incident Response
  • Includes 20hrs SQL Support
  • $163/hr (Business Hours Rate)
  • Comprehensive Monthly Environment Reviews
  • Detailed Work Summaries & 15min Billable Increments
  • Additional Hours available as required - calculated at the plan rates.

DBA GOLD+

$2,224 exGST/pm
  • 24*7*365 Monitoring and Incident Response
  • Includes 12hrs SQL Support
  • $169/hr (Business Hours Rate)
  • Comprehensive Monthly Environment Reviews
  • Detailed work summaries in 15 minute increments
  • Additional Hours available as required - calculated at the plan rates.

DBA SILVER+

$1,599 exGST/pm
  • 24*7*365 Monitoring and Incident Response
  • Includes 8hrs SQL Support
  • $175/hr (Business Hours Rate)
  • Comprehensive Monthly Environment Reviews
  • Detailed Work Summaries & 15min Billable Increments
  • Additional Hours available as required - calculated at the plan rates.

DBA BRONZE+

$924 exGST/pm
  • 24*7*365 Monitoring and Incident Response
  • Includes 4hrs SQL Support
  • $181/hr (Business Hours Rate)
  • Comprehensive Monthly Environment Reviews
  • Detailed Work Summaries & 15min Billable Increments
  • Additional Hours available as required - calculated at the plan rates.

DBA CORE+

$574 exGST/pm
  • 24*7*365 Monitoring and Incident Response
  • Includes 2hrs SQL Support
  • $188/hr (Business Hours Rate)
  • Comprehensive Monthly Environment Reviews
  • Detailed Work Summaries & 15min Billable Increments
  • Additional Hours available as required - calculated at the plan rates.

Priority (P1) support tickets are intended to be a life-line and not for general support items. As such these are charged at 1.8x the standard plan rate, however billed in just 15 minute work units. General after-hours rates calculated at 1.4x (6pm - 11pm) and 1.8x (11pm - 6am) the plan rate. *After hour rates are "subject to negotiation" with your DBA, who may elect to take care of this for you at the standard in consideration of your DBA's availabilities.

Ad-Hoc SQL Server Support Services

Ideally suited for short term engagements which do not require any ongoing SQL Server support services. Please note that Managed SQL Services clients gain access to a significantly reduced support rate, SLA response times and priority support to ad-hoc engagements.

SERVICES DESCRIPTION

 
Comprehensive SQL Server Health Check
Ad-hoc Business Hours Support (2hrs minimum)
Ad-hoc After-Hours Support 6pm - 11pm (2hrs minimum)
Ad-hoc After-Hours Support 11pm - 6am (2hrs minimum)
On-Site Support (Half Day)
On-Site Support (Full Day)

RATE (EX-GST)

 
$2,750
$250 / Hour
$350 / Hour
$450 / Hour
$1,399
$2,499

SQL Server Project Support

Our SQL Server project support options are non-SLA "Blocks-of-Hours" support packages which extended usage periods within which to consume the support hours. The larger the package the more you save!

BLOCK OF HOURS (NON-SLA)

 VALIDITY PERIODSAVE $$
Block of 20 Support Hours.3 Months$4,801 $3,250 ex-GST (Save $1,551)
Block of 40 Support Hours.6 Months$9,801 $6,027 ex-GST (Save $3,773)
Block of 60 Support Hours.8 Months$14,801 $9,140 ex-GST (Save $5,660)
Block of 80 Support Hours.10 Months$19,801 $12,253 ex-GST (Save $7,547)
Block of 100 Support Hours.12 Months$24,801 $15,366 ex-GST (Save $9,434)

RATE

 
$3,250 ex-GST
$6,072 ex-GST
$9,140 ex-GST
$12,253 ex-GST
$15,366 ex-GST

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