Managed support with 24/7 monitoring, ad-hoc blocks of hours for projects and one-off issues, and emergency response when production is down. One specialist team, three ways to engage.
SQL Server support is two disciplines, not one. The reactive side is what most people picture: something breaks, a query grinds to a halt, a backup fails, a database goes suspect, and someone with deep SQL Server expertise gets it working again quickly. The proactive side is what prevents most of those calls from ever being necessary: monitoring, regular environment reviews, index and statistics maintenance, backup verification, capacity trending, and configuration management against best practice.
Most organisations don't have a dedicated DBA. SQL Server ends up managed by system administrators or application developers, who do a capable job right up until the problem needs specialist depth - a toxic wait condition, a corrupt database, a blocking chain nobody can untangle. DBA Services fills that gap. We provide the same specialist SQL Server DBA skillset used by some of Australia's largest database environments, consumed as a service, so you only pay for the support you actually need.
We're 100% Australian owned and operated, based in Brisbane and supporting clients nationwide. We support SQL Server 2012 through 2022 and beyond, plus Azure SQL Database, Azure SQL Managed Instance, SQL Server on Azure VMs, and AWS RDS.
Every business consumes SQL Server support differently. Choose the engagement that matches how critical your databases are - and change it later if your needs change. No lock-in contracts.
Ongoing remote administration from $999/mo ex-GST (includes up to 3 SQL instances). 24/7 monitoring, SLA-guaranteed response times, proactive reviews, and on-call DBAs via priority escalation. From as little as 2 hours per month, billed in 15-minute increments, month-by-month.
Pre-purchased hours for projects, health checks, performance tuning, or intermittent support without a monthly commitment. Larger blocks attract better hourly rates, with a 12-month utilisation period. Ideal when you need specialist depth occasionally rather than continuously.
Production down, database corrupt, or performance collapsed? Our senior on-call DBAs respond to P1 critical incidents within 30 minutes, 24 hours a day, 365 days a year. Available to any organisation - you don't need to be an existing client.
Your SQL Servers underpin production applications and an outage costs you money or reputation. Managed support means issues are detected by our monitoring before your users notice them, someone is always on call, and your environment is reviewed proactively each month. It's the closest thing to having your own DBA team without the salary. If ongoing remote administration is what you're after, our Remote DBA Support page covers exactly what's included and how onboarding works.
You need specialist help for a defined piece of work - a health check, a migration, an upgrade, or a performance investigation - or your environment is stable enough that support is only needed occasionally. Hours can carry over into managed services later if your needs grow. Our engagement models page compares both options side by side.
Something is on fire right now. A production outage, a suspect database, a failed failover, or performance degradation that's stopping the business. You'll speak to a senior DBA, not a helpdesk queue, with a 30-minute response guarantee for P1 incidents.
Start with a SQL Server health check. It's a one-off, fixed-price engagement (currently $999 ex-GST per instance, normally $2,499) that reviews your environment against best practice, including a 48-hour performance baseline. We find critical misconfigurations in 97% of the reviews we complete, and the findings tell you objectively whether ongoing support is warranted - and where the first efforts should go.
P1 emergencies: 30-minute response, 24/7/365. Managed clients: SLA-guaranteed response with critical escalations reviewed by on-call DBAs within minutes. Block of hours: scheduled work, prioritised by agreement.
SQL Server support covers both proactive database administration (monitoring, maintenance, environment reviews, backup verification, performance tuning) and reactive assistance (troubleshooting, incident response, emergency recovery). DBA Services provides both through managed monthly support, ad-hoc blocks of hours, and 24/7 emergency response.
Managed SQL support starts from $999 per month ex-GST, which includes up to 3 SQL instances, 24/7 monitoring, and on-call DBA access, billed in 15-minute increments with no lock-in contract. Ad-hoc support is available through blocks of hours with better rates on larger blocks. Emergency support is $990 inc GST including 2 hours of P1 priority response.
Yes. We support Azure SQL Database, Azure SQL Managed Instance, SQL Server on Azure VMs, and AWS RDS for SQL Server alongside on-premises environments - including hybrid configurations spanning both.
Remote DBA is our managed, ongoing support service - continuous monitoring, proactive reviews, and on-call administration delivered remotely. SQL Server support is the broader umbrella: it includes Remote DBA, but also ad-hoc project work through blocks of hours and one-off emergency response for organisations that don't need ongoing management.
We're primarily a remote support provider - that's what keeps response times fast and pricing sharp. On-site support is available in Brisbane and surrounding areas where required, with travel charges and an on-site premium applying. For clients elsewhere in Australia, support is delivered remotely with on-site visits available by arrangement.
SQL Server 2012 through SQL Server 2022 and beyond, plus Azure SQL Database, Azure SQL Managed Instance, SQL Server on Azure VMs, and AWS RDS for SQL Server.
Managed support starts from as little as 2 hours per month, month-by-month, with no lock-in contract. Blocks of hours have a 12-month utilisation period. Emergency support is available on demand with no prior relationship required.
Find out what's really going on inside your SQL Server environment.
Our health checks uncover critical misconfigurations in 97% of reviews.