Our emergency support services target a 15 minute response time once the priority support package has been purchase.
We offer "bucket of hours" packages for project based engagements only. Bucket of hours can be purchased in 10, 20, 50 and 100 hour blocks.
As our "Bucket of hours" services are geared at project based engagements, we do not offer any service level guarantees on response times (as there wouldn't normally be any incidents taking place in a project). As such, response times are typically within 2-4 hours of the request being received.
Additional support hours will be charged at the packaged hourly rate, and invoiced upon the completion of your support cycle (generally monthly).
For ad-hoc and emergency support engagements there is a 2 hour minimum engagement fee. No credit is given on ad-hoc engagements.
For our managed SQL services clients, if the allotment of included support hours is not fully consumed then at our discretion we will either credit this towards the next cycle of support work, or extend your support cycle until such time that the support hours are fully consumed. Often if a surplus exists, we will typically put this towards additional proactive tasks such as running a performance baseline within the environment to provide additional insights into your SQL Server environment's health.
Officially we do not offer the ability to pre-purchase support hours without consuming these within a prescribed time frame, however there are certain business considerations which may allow for this (for instance, extended procurement processes). Please contact us to see if your circumstances qualify and find out what conditions surround this.
Our support packages and service engagements unfortunately do not provide for unlimited "standby" and will have non-refundable expiration periods. Ad-hoc support and Emergency support engagements, once purchased, must be consumed within 30 days. "Bucket of Hours" support expiration will depend upon the number of hours purchased; 200 hour buckets expire within 12 months, 100 hour buckets expire within 6 months, 50 hour buckets within 3 months, 20 hours within 2 months and 10 hours within 1 month from the date of purchase. Unlike ad-hoc engagements, our Managed SQL Server packages provide our clients with a greater degree of flexibility around unused support hours. At our discretion, we may opt to either extend the support cycle duration (from monthly to mid-monthly) or we may choose to provide a credit in support hours towards the next cycle of work.
Why Clients Work With Us
DBA Services have saved the day for us many times over. The service we have received from them has been first class - nothing is a problem for them, and they have proved time and time again that they have a deep understanding of DBs. Highly recommended!
- William Buchanan
I would regard DBA services as a superior provider of Database services. They demonstrate exceptional professionalism and are truly focused on your business outcome. They are a sensational team. DBA Services P/L continues to be an excellent service provider with superb problem solving and solution creation talent.
DBA Services was selected to provided GMH Systems Pty Ltd with SQL consulting services. The initial brief was to review and make recommendations on our SQL Server infrastructure and assist in achieving best industry practice in this area. To date Sia Shamsia our DBA Services consultant has proven to very knowledgeable and professional providing outstanding service and assistance. We have now extended our brief to include security and ongoing maintenance services across all our servers. We would not hesitate to recommend DBA Services to any company large or small that requires professional services delivered to the highest quality.
Excellent enterprise-grade database services. I would not look anywhere else for in-depth SQL consulting, replication, high availability or troubleshooting services. DBA Services assisted with improving the database performance and resilience for a major ERP project of ours. Highly recommended.
DBA Services do what they say they will: they look after your SQL databases. They do it in an unfussy way. They are bold enough to be decisive but respectful enough to consult you as needs must. They are a key component of our IT strategy. The first official workday of the year is the perfect day to write this email because I have enjoyed an unworried Xmas because I knew we were in safe hands.
In my previous role at QSuper, Sia Shamsai provide DBA services in support of a major 24x7 business application. Over the 4+ years that we worked together I received excellent service. He was particularly knowledgeable in monitoring, maintenance and diagnostic work. As demand for the system grew, Sia helped to scale the DB infrastructure to provide best performance. I would strongly recommend Sia to anyone seeking someone with excellent DBA skills, up to and including enterprise-level infrastructure.
Highly recommended for SQL consulting and support services for enterprise or smaller scale solutions.
I have worked closely with Sia on numerous SQL projects over the years and have not found anyone that could surpass his knowledge and creativeness with SQL.
DBA Services have provided exceptional service on short notice during critical client disaster scenarios. Their in-depth knowledge of MSSQL performance tuning and HA design kept services running while providing recommendations for short and long term infrastructure improvements. I highly recommend them.
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Professional SQL Server Database Administration Services, because we believe every business deserves to have a specialist DBA.
QAssure # 16602. GITC #Q-6452
2/67 Dennis Rd,
PO Box 1208,
QLD Australia 4006