Whether you need ongoing managed support or ad-hoc project assistance, we have an engagement model that fits. All models include access to the same senior-level SQL Server expertise.
No lengthy procurement process, no complex onboarding. Most clients are up and running within days.
A brief conversation to understand your SQL Server environment, pain points, and support requirements. We'll recommend the right engagement model for your needs.
We start with a comprehensive health check of your SQL Server infrastructure. This gives us a baseline and typically uncovers 15–30 issues worth addressing immediately.
For managed clients, we configure agentless monitoring across your SQL Server fleet. No software to install - we leverage native SQL Server capabilities.
Proactive reviews, 24/7 monitoring, on-call DBA support, and comprehensive monthly reporting. Your SQL Servers are protected from day one.
We prioritise simplicity and transparency. All work is fully journaled in 15-minute increments and included in monthly work summary reports.
We bill in 15-minute increments - not 1-hour minimums like many providers. You pay for the time we actually spend supporting your environment.
Month-by-month support with no minimum terms. You stay because the service is valuable, not because you're locked in.
Detailed monthly work summaries documenting every activity - incidents responded to, proactive findings, recommendations, and time spent.
Managed support clients and larger block-of-hours purchases receive our best hourly rates. The more you commit, the more you save.
Our managed support starts from as little as 2 hours per month - making specialist SQL Server DBA support accessible to businesses of any size.
Fully owned and operated from within Australia. Your data, your support, your billing - all handled locally. QAssure #16602 · GITC #Q-6452.
The primary difference between engagement models is SLA-bound response times and the level of proactive management included.
| Ad-hoc Health Check Get a Quote | Block of Hours Flexible | Recommended Managed SQL Support from $999 /mo ex-GST | |
|---|---|---|---|
| Best for | Supplementing existing DBA, new environment assessment, or one-off review | Project engagements - migrations, upgrades, consolidations, ad-hoc support | Ongoing proactive management with 24/7 monitoring and SLA-bound support |
| SLA Response Time | — | Planned <24hr | SLA guaranteed |
| 24/7 Monitoring | — | — | ✓ Included |
| On-Call DBA Support | — | — | ✓ 24/7/365 |
| Proactive Reviews | One-off health check | — | ✓ Monthly |
| Incident Response | — | During business hours | ✓ 24/7/365 with priority escalation |
| Monthly Reporting | Health check report | Work summary | ✓ Comprehensive monthly reports |
| Billing | Fixed price for the first instance, additional instances 2 hours each | 15-min increments, volume discounts on larger blocks | 15-min increments, best rates for managed clients |
| Term | One-off engagement | 12-month utilisation period | Month-by-month, no lock-in |
| Performance Tuning | Findings & recommendations | Available as project work | ✓ Included in proactive reviews |
| Can upgrade to Managed | ✓ Anytime | ✓ Carry over remaining hours | ✓ Already there |
Perfect starting point - understand exactly where your SQL Server environment stands before committing to ongoing support.
Flexible project-based support for migrations, upgrades, and ad-hoc work - with volume discounts on larger blocks.
The gold-standard engagement - everything your SQL Server environment needs, with the SLA guarantees to match.
Most organisations with production SQL Servers choose Managed SQL Support, which provides 24/7 monitoring, proactive reviews, and SLA-guaranteed response times from $999 per month ex-GST. Block of Hours suits defined projects like migrations or upgrades. Many clients start with a one-off health check and then transition into managed support.
Typically within a few days. The process is an initial discovery call, then formalities (NDA and service agreement), then read-only access provisioning, then a baseline health check. Most clients are fully onboarded and protected within their first week.
Yes. There are no lock-in contracts on any engagement model. Managed support is month-by-month and can be scaled up or down as your needs change, and Block of Hours packages carry a 12-month utilisation period with no ongoing obligation.
Managed SQL Support starts from $999 per month ex-GST and includes up to 3 SQL Server instances with 24/7 monitoring and on-call DBA support, billed in 15-minute increments. SQL Server health checks are currently $999 ex-GST (normally $2,499) for the first instance, with additional instances at 2 hours each. Block of Hours packages offer volume discounts on larger commitments.
Managed SQL Support includes SLA-guaranteed response times, with critical issues reviewed by on-call DBAs within minutes via the priority escalation channel. Block of Hours engagements are responded to within 1-4 business hours without an SLA, and emergency support for non-managed clients is answered within 1 hour.
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